I have never been as mad at a service provider as I am now with Verizon. They have caused so much interuption in my work yesterday and today, most likely tomorrow, and possibly for a week.

If you were planning to switch to FiOs, watch out. I signed up with a saleswoman on the phone a couple of weeks ago. My super duper new internet service was supposed to be installed Monday. I had to arrange to be there for 4-6 hours. So I did.

No show. No call. Actually, when a Verizon representative called, she was calling to see if I'd like to sign up for FiOS. She investigated my complaint and had to reschedule me for the 25th.

Then I lost my internet connection. I tried all the standard rebooting procedures. I checked my wires and firewalls. I rebooted in a different order and checked my network connections. Nothing.

So this morning I spent an hour getting to a human being to see if they could figure out why I have no connection. After working with a girl somewhere in the far east for half an hour, she determined that the cause of my problem was that Verizon had cancelled my DSL service. Didn't I have FiOS now?
grrrr
So I was transferred to billing. The young man I ranted to was frightened into reducing my bill, but he couldn't give me internet service. Well, he offered dial-up, but that doesn't count.
So I waded through all those computerized switchboards to get to another human hopefully empowerd to restore my DSL. I did get someone, but she was working with someone else on my problem and asked to call back.

By now I had to leave. I needed to do some things for my exciting new job which I was hoping to post about today. So she said she'd call on my cell. She did and said that my DSL should be restored at home.

I returned home a few hours later to find she was wrong. Still no service. I called again. It is so annoying how many times you have to repeat the number you are calling about. I had a computer tell me to call back. I was disconnected. When I finally got back to another human tonight, I was told I had to call during business hours.

If Verizon can't restore my DSL tomorrow, I'm switching providers.
Any recomendations? I like Earthlink's commercials, but that might not be enough.