Thursday, February 25, 2010

How much does your effectiveness as a dissatisfied customer depend on your willingness to suspend your relationship with the business?

For example, I drive a Prius. I probably couldn't sell it now anyway, even if I wanted to, which I don't for a variety of reasons.

I suppose I don't enjoy speaking to people dissatisfied with my services, but I aim to please when things aren't right. I expect that from my service providers. Sometimes it seems they are unaware of the problem.

I feel like I've been complaining a lot lately. I'd love to hear any of your advice on how to be heard and maintain your relationship with the service provider.

And what if the service provided is to your children - their teachers, coaches, directors?


just me said...

this is an interesting question. I'm currently considering changing my tv provider, as the one we've been using for 7 years has raised our rate $3 per month AGAIN - they seem to do it annually without any notice.

am I willing to switch? I don't know, but I sure am willing to THREATEN to switch. I tend to leave these kinds of things to DH who is much more forceful than I am.

Anne said...

JustMe, I don't know which TV provider you have, but I've called ours in the past threatening to quit and got a lower rate. I'm thinking about doing that again because of the recent rate hike.

just me said...

that is the plan - will let you know how it works out.

AM Kingsfield said...

I guess I've just been hard to please lately. But my biggest problem have been with my kids' coaches/directors. They want to stay in the organization, so how much do we tolerate?